6 months on every repair we carry out

What is covered

If we carry out a repair and the same fault returns within 6 months, we will come back and put it right at no charge to you. That includes the return visit, the labour, and any part we supplied that has failed.

You do not need to have kept paperwork. Tell us the address and roughly when we came and we will find the job.

What is not covered

• A different fault. If we replaced your drain pump in March and the door interlock fails in July, that is a new fault on an old appliance, not a failure of our repair. It is a fresh visit.
• Parts you supplied. Where you provided the part, the guarantee covers our fitting of it but not the part itself.
• Damage, misuse or another person’s work. Overloading, a blocked filter that has never been cleaned, a flood, or someone else working on the appliance after us.
• Wear elsewhere in the appliance. A repair does not make an old machine new.
• Advice that the appliance was not worth repairing. If we told you not to repair it and you asked us to anyway, we will note that on the job and the guarantee does not apply to it.

If we could not repair it

You pay the call-out and diagnosis — £58.80 inc-VAT — and nothing else. You also keep the diagnosis itself: what has failed, and what a replacement part would cost, so you can decide about replacing the appliance with real numbers rather than a guess.

Making a claim

Ring 07392 456871 or email Repairs@hawkappliances.co.uk. Tell us the address and roughly when we visited. We will book a return visit at the earliest slot we have.

Your legal rights

This guarantee is offered in addition to your rights under the Consumer Rights Act 2015, which require that a service is carried out with reasonable care and skill. Nothing here reduces those rights, and no term on this page should be read as trying to.

See also our terms of service and how our pricing works.