Fridge and freezer repair
Not cooling, over-freezing, icing up or running constantly — diagnosed properly and attended quickly, because this is the one that costs you a freezer full of food.
What this costs
- Call-out and diagnosis
- £49.00£58.80 inc-VAT
- The repair itself
- £30.00£36.00 inc-VAT
- Parts, if any are needed
- Quoted first
6-month guarantee on repair work. Nothing is fitted without your say-so.
A fridge freezer failing is the most urgent call on this list, and the only one with a clock on it. A full freezer holds its temperature for around twenty-four hours with the door shut, and after that a week's food goes in the bin. We prioritise no-cooling calls for that reason.
We repair fridges, freezers, fridge freezers, American-style and integrated units. Thermostats, fans, defrost heaters, timers, door seals, control boards and drainage are the ordinary work, and most of it is finished on the first visit.
Most faults are outside the sealed system — a fan, a defrost heater, a door seal — and those are the large majority of what we attend. Where the fault is in the sealed refrigeration circuit — a leak, the compressor — we find that out on the visit and tell you plainly what it involves and what it would cost.
We will also tell you when it is not worth doing. A sealed-system repair on an older appliance can cost most of what a replacement would. You get the figures both ways and you decide.
Faults we see most
If one of these sounds like your appliance, say so when you book — it is often the difference between a repair finished on the day and a second visit for a part.
- Fridge not cold, freezer still working
- The evaporator fan or the defrost system — the classic frost-free fault. Cold is being made and not moved.
- Neither side cooling, and the unit is silent
- A thermostat, a relay or the compressor. The silence is the important detail; tell us on the phone.
- Heavy ice building up at the back of the freezer
- A failed defrost heater, timer or sensor, or a door seal letting warm air in.
- Running constantly and never reaching temperature
- A perished door seal, a blocked condenser coil, or a thermostat reading wrong.
- Water pooling inside the fridge or under the salad drawer
- A blocked defrost drain. Common, quick, and nothing to do with the cooling.
- Food freezing in the fridge compartment
- A thermostat or damper fault sending too much cold into the wrong side.
- Clicking on and off every few minutes
- The start relay or overload protector on the compressor.
What happens on the day
- Actual temperatures measured in both compartments rather than read off the display.
- Evaporator and condenser fans, defrost heater, timer and sensor all tested — a no-cooling fridge with a working freezer is nearly always in this group.
- Door seals checked along their whole length and the doors checked for square.
- Condenser coil cleaned, which on a unit that has never been pulled out is frequently the whole fault.
- Defrost drain cleared as routine.
- Where the fault looks like the sealed system, we say so and explain the options before anything else is done.
Questions we get asked
My freezer has failed. How quickly can you come?
No-cooling calls go to the front of the diary. A full freezer holds for roughly twenty-four hours with the door kept shut, so say it is not cooling when you ring and we will treat it accordingly.
The fridge is warm but the freezer is fine. What is that?
Nearly always the evaporator fan or the defrost system rather than the compressor. The unit is still making cold, it has stopped moving it to the fridge side — which is good news, because it is usually an inexpensive part.
Does my fridge need regassing?
Less often than people think. Refrigerant does not get used up — if it has gone, it has leaked, and a top-up without finding the leak is money wasted. Most fridges that stop cooling have a fan, heater or thermostat fault instead. We find out which it is first, and tell you the cost and whether the appliance is worth it before anything is done.
Should I keep the door shut while I wait?
Yes, and it matters more than people expect. An unopened freezer holds temperature for about a day; one that gets opened a few times loses that in hours.