Washing machine repair
Drum, pump, bearing and control faults on every major make, diagnosed in one visit and usually fixed the same day.
What this costs
- Call-out and diagnosis
- £49.00£58.80 inc-VAT
- The repair itself
- £30.00£36.00 inc-VAT
- Parts, if any are needed
- Quoted first
6-month guarantee on repair work. Nothing is fitted without your say-so.
A washing machine gives plenty of warning before it stops. It starts walking across the floor on a spin, or it takes three hours over a two-hour cycle, or it leaves a damp patch that appears only on the fast spin and has dried by the time you look for it. Most people live with it for a month or two. It is almost always cheaper to have it looked at while it is still limping than after it has stopped.
We repair front and top loaders, freestanding and integrated, and washer-dryers in both halves. The engineer arrives with the parts that fail most often already in the van — pumps, belts, door interlocks, carbon brushes, heaters and the common inlet valves — so the majority of faults are finished on the first visit rather than turning into a wait for an order.
Where a bearing has gone on a machine whose drum is a sealed unit, the honest answer is sometimes that replacement is better value than repair. You will be told that plainly, with the figures, and you will only have paid the call-out.
Faults we see most
If one of these sounds like your appliance, say so when you book — it is often the difference between a repair finished on the day and a second visit for a part.
- Not draining, and the drum is left full of water
- A blocked pump filter or a failed drain pump. The cheapest fault on this list and the most common.
- Will not spin, or spins only sometimes
- Worn carbon brushes, a stretched belt, or a door interlock the machine no longer trusts is shut.
- Grinding or rumbling that gets louder on the spin
- Drum bearings. Worth catching early — a failed bearing can take the drum and the shaft with it.
- Water on the floor
- The door seal, a split hose or the detergent drawer housing. Where it lands tells us which.
- Cycle stops partway through, sometimes with an error code
- Usually the heater or its sensor. Tell us the code when you ring and we will bring the part.
- Filling but not washing, or washing in cold water only
- A failed heating element or inlet valve. The clothes come out cold and still soiled.
- Machine moves across the floor on a spin
- Worn suspension or shock absorbers, or transit bolts never removed after delivery.
What happens on the day
- A full cycle test where the fault allows it, because a machine that misbehaves once every third wash will not show you the fault on command.
- Pump, filter and drain path checked and cleared as a matter of course.
- Drum bearings and suspension checked by hand and by ear, whatever you called us about.
- Error codes read off the board and explained in English.
- The machine pulled out, run, and pushed back level on its feet before we leave.
Questions we get asked
My machine is eight years old. Is it worth repairing?
Often yes. Pumps, heaters, brushes and seals are inexpensive parts and a well-built machine will take another five years after one. The exception is drum bearings on a sealed unit, where the part is most of the cost of a new machine — if that is what we find, we will tell you so and you will have paid only the call-out.
There is an error code on the display. Does that help?
It helps a great deal. Give it to us when you book and the engineer can bring the likely part with them, which is often the difference between a repair finished on the day and a second visit.
Do you repair washer-dryers?
Yes, both halves. Drying faults on a washer-dryer are usually the condenser channel or the thermostat rather than anything in the wash side.
It is integrated behind a cupboard door. Is that a problem?
No. Integrated machines are routine. We remove and refit the furniture door and the fixings as part of the job.